|
|
|
|
Joined: Jul 2008
Posts: 1
Member
|
|
Member
Joined: Jul 2008
Posts: 1 |
Hi,
I have recently joined a company that use a Samsung DCS Telephone system.
There are about 20 Extentions
A main number (xxxxx - xxx006)
Also Direct dial numbers for some extentions.
There is one extention on the system that has a Direct Dial number which when calling from an external source rings fine.
However when you dial 9 on this extention then start dialing the number, after about the 3rd digit, you hear a constant tone (like the sound of a dropped call) and cannot dial an external phone.
Any ideas?
Kind regards
Reuben
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
|
Member
Joined: Dec 2004
Posts: 4,096 |
All trunks are busy? The station is restricted? Its all really going to come down to more questions. So if you would please give a little more detail about the system. It would help us help you. 
|
|
|
|
|
Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
I would agree that toll restriction is probably the culprit or if using LCR it's not setup properly.
Does the same thing happen if you direct dial a trunk to dial out?
|
|
|
|
|
Joined: Jun 2008
Posts: 15
Member
|
|
Member
Joined: Jun 2008
Posts: 15 |
Make sure you put a diplay set on that ext. try to dial out and oberve the display...you get a lot of info that way. it may be as simple as a station lock..
switchdoctor
|
|
|
|
Forums84
Topics94,513
Posts639,935
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Mercenary Roadie),
129
guests, and
47
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
