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ITP 5021D - How to upgrade
#432937 10/20/08 09:39 AM
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How do I upgrade an IP phone's software (ITP-5021D). I see I can use TFTP but where do I get the software or what TFTP site can be used?

Samsung Telephones and Equipment
Re: ITP 5021D - How to upgrade
#432938 10/20/08 09:53 AM
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The software and proceedure are on the Samsung website. You need to be a dealer to get access.

Re: ITP 5021D - How to upgrade
#432939 10/20/08 10:37 AM
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I am not a dealer.... How am I supposed to upgrade this phone?

Re: ITP 5021D - How to upgrade
#432940 10/20/08 10:45 AM
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That model phone is still new and the system might still be under warranty, contact the installing company. If you can't locate the installing company, then use the PM feature to contact a moderator or an administrator of this forum for assistance.

Re: ITP 5021D - How to upgrade
#432941 10/31/08 01:24 PM
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Just looked on the Samsung site and I cannot find any support related to this. Will someone give me a number or website for help. The installing company is unresponsive.

Re: ITP 5021D - How to upgrade
#432942 10/31/08 03:51 PM
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Send me a PM with the zip code of the customer and we will get you a list of Samsung dealers.
What you are looking for requires certification from Samsung. The website with this software is for dealers only. You could mess up the phone and the customer will loose the warranty. If a new Samsung dealer is involved the warranty will transfer. wink

You should also complete your profile, we do not know where you are located.


Moderated by  Genesiscomm, nameless, pvj 

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