comfort messages upon transfer?

Print Thread

Rate Thread

comfort messages upon transfer? #433067 11/10/08 12:28 AM
Joined: Nov 2005 Posts: 12 birmingham clairexq28 Member
clairexq28 Member Joined: Nov 2005 Posts: 12 birmingham	Hiya I have several DDI's running on our Samsung OS7400 system, over two sites, and basically, the main Sales DDI often transfer calls to a seperate group, which are VOIP phones, by pressing TRNSF 501 In this instance, the customer on the phone just gets a ring tone, and not the same comfort messages that someone directly ringing the DDI for that group gets. Can you program the system to enable the same comfort messages to play from a transfer to group instead of a DDI call?

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: comfort messages upon transfer? #433068 11/10/08 01:27 PM
Joined: May 2007 Posts: 1,218 MarcHaycook Member
MarcHaycook Member Joined: May 2007 Posts: 1,218	What you need to do is turn on MOH transfer.

Re: comfort messages upon transfer? #433069 11/12/08 12:14 AM
Joined: Nov 2005 Posts: 12 birmingham clairexq28 Member
clairexq28 Member Joined: Nov 2005 Posts: 12 birmingham	perfect thanks!

Moderated by nameless, pvj

Hop To

Link Copied to Clipboard

sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems comfort messages upon transfer?