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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
I've got a couple 7100's that either consistantly loose time (5 minutes a week) or the time jumps to some wierd new time/date on its own. Anyone else have systems that are doing the Quantum Leap thing?
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Oct 2007
Posts: 157
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Joined: Oct 2007
Posts: 157 |
What version are they, there is a problem with v4.14 with keysets only, resetting the phone would correct the display, the problem does not effect ip phones. This problem was meant to be fixed in v4.21 but I'm not sure if it is.
Samsung, Ericsson, NEC, Nortel Certified Installer
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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
both are 4.22, both systems only have iDCS 28 button phones.
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Jan 2005
Posts: 340
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Joined: Jan 2005
Posts: 340 |
I had the same problem. Went from 4.04a, then to 4.14k, then to 4.22 (Under the advisement of Samsung)- put a new MP10 in the customers cabinet, brought back theirs and put in our bench cabinet after about 4 days the time changed, turned out to be a defective MP10
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
I have one customer with this problem and was told 4.22 would fix this. Sounds like I should swap MP10 also.
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
So the MP10 has the on-board clock circuit. I remember seeing in OIT where you can tell the system to get its time and date from the C.O. if you have PRI trunks.
It looks like a clock failure should trigger an MLF14 alarm.
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
got a call today from another customer with same issue. (4.22) Tech support is sending replacement MP10's.
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Joined: Aug 2007
Posts: 23
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I spoke with tech support today and they have a test verion of software 4.22b not new MP10. Just an FYI
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Thanks, I just got a revised call from tech support. They are not going to advance replace MP10's. Told me to sit tight for new software.
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Joined: Sep 2007
Posts: 1,173
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I had a site that has this now also. Not a huge deal, but a fix will be nice.
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