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Joined: Apr 2007
Posts: 610 Likes: 1
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Joined: Apr 2007
Posts: 610 Likes: 1 |
Customer has DCS system with 24 button LCD phones, People calling in complaining of low volume on one extension only. I've swapped out the phone, cable and station port on cabinet and she still sounds low. I honestly think the problem is she speaks softly. Is there an amplified handset for these phones?
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Joined: May 2007
Posts: 1,218
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Joined: May 2007
Posts: 1,218 |
As far as I know, there are no amplified handsets for the Samsung phones.
Have you suggested a headset?
Also check to make sure she isn't holding the handset under her chin. We had a customer who swore they had bad phones until we took a picture of how the receptionist was holding the phone. Once we got her to hold the phone in front of her mouth, the call quality improved.
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Joined: Jul 2003
Posts: 114
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Joined: Jul 2003
Posts: 114 |
I always tell the story of a Bad Paging system.
We spent several visits.....fine tuning volume,
changing Taps in Warehouse horns....Bass, Treble.
Tested with the Receptionist....Tested with the
Back up/Lunch Receptionists...Office manager...
Changed transmitter in Handset (yes, has an effect, old school)
We would leave....they seemed Happy....
"Try it for a week and let us know"
Sure enough....they would call back and complain.
Finally...I guess they sensed my frustration and Disbelief in the Trouble Report, if it was valid.
She said go talk to the guys in the warehouse.
They said: "sure....whenever Joe pages we can't understand him"
I track down Joe......
He has a hairlip and a Speech Impediment !!!!!!
I could barely understand him standing in front of him.
I thanked him for his help, changed his handset
and told the Receptionist not to call me again.
She should place all pages for Joe
I LOVE PHOTOGRAPHING THE OPERATOR !!!!!
Although I did have a Lady who Dialed a "1" (one)
with her voice.....
When Paging on a two-digit-voice/three-digit-Ring
Intercom, The PA would start ringing.......
heerad that third digit!
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Joined: Sep 2006
Posts: 372
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Joined: Sep 2006
Posts: 372 |
I've used Walker's W7 amplified transmit handsets before, not on a DCS… Sandman says they can build just about any type you want; Walker doesn’t list the DCS in their compatibility guide... Call them Sandman Walker Choice
JimmyV
"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
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Joined: Sep 2007
Posts: 1,173
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"I track down Joe......
He has a hairlip and a Speech Impediment !!!!!!"
FUNNY!!! :rofl: That was great.
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Joined: Aug 2018
Posts: 32
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Joined: Aug 2018
Posts: 32 |
I've used a head set amplifier inbetween the phone and the handpiece and set the dip switches to suit and it works fine, unit was a budget amp, make sure you get one with a power pack other wise you will get called back in 20 days
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