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Joined: Sep 2009
Posts: 2
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Joined: Sep 2009
Posts: 2 |
Hey Guys, new to this group. I had a tech go by a client's office and activate a couple of single line ports on an older samsung system don't have the model of the system but I'm sure it's over 10 years old. Anyway when he got the single lines programmed up and running, I just got a call from the customer that the directed call pickup quit working. My installer can't get back until next week, he has the books, etc. Customer wants it fixed tomorrow. Any help appreciated.
I have a call in for the model of the system, it has two cabinets with voice mail. Does Samsung have a tech support number that anyone out there has?
Thanks For Your Help!!!
M
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
What model system is it? Prostar 816 or 816+? DCS/compact?
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Joined: Sep 2009
Posts: 1
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Joined: Sep 2009
Posts: 1 |
If it's 10 years old, 2 cabinets with a voice mail, It's probally a full size DCS with a Cadence Voice mail if card in system or a Star Mail if external. Buttons on phones can be programmed as DP(XXX) for direct pick-up of ringing station.
Bob
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Joined: Nov 2004
Posts: 290
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Joined: Nov 2004
Posts: 290 |
Went with bigjohn to sight found that dirpk in from XXX access code had been deleted . reprogramed all ok
Please do not post installer level MMC codes!
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Joined: Nov 2004
Posts: 290
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Joined: Nov 2004
Posts: 290 |
I hate to bust your bubble but that is a default featue code 66 for direct pick up,& program XXX is not a installer access code its the location after you gain access with the the proper level to program system.
Again, do not post installer level MMC's
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
I believe it cannot be accessed from the user programming level access, but requires the technician password. Number Plan is not user level.
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Joined: Sep 2009
Posts: 2
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Joined: Sep 2009
Posts: 2 |
All is well with my Samsung, thanks to TDS.....
He was right on the money......
M
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