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Joined: Dec 2009
Posts: 6
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OfficeServer 7100 - The auto Attendant answers the call, but the call rings and rings and does not tranfer to the operator voicemail. This feature used to work. However, when they (The company that sold it) upgraded software on the phone system it stopped working.
Any ideas would be appreciated.
Brian
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Joined: Jul 2003
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How do you know the AA answered, do you hear the main Greeting? Are you trying to go to a general mailbox because no digits were dialed?
This feature used to work. However, when they (The company that sold it) upgraded software on the phone system it stopped working.
Make them come back and finish the job!
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Joined: Dec 2009
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The way the system used to work is the following:
- outside caller called the office and the Auto Attendant would answer. "Thank you for calling etc.. dial your parties extension or press 0 for the operator or just wait and you will be transfered to an operator"
-After 4 rings it would go to the operator voicemail if the call is not answered.(Which now just rings and rings until someone answers or the caller gives up)
I don't want the company to come back. Everytime they come back to fix something they break something else.
Brian
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Joined: Apr 2009
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Does 0 call the operator group or the ext. of the opperator?
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Joined: Dec 2009
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Brian
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Joined: May 2007
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Originally posted by Brian B - Florida:
Yes That does not answer the question posted. When "0" is pressed from the menu, does it dial the Operator Group or the extension for the Operator.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
Sounds like the next port field in the operator group is not set to 519.
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Joined: Dec 2009
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Sorry, Yes It calls the operator Group (which is ALL Extensions)
Brian
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Joined: May 2008
Posts: 62
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Intercom 500 and see if the voicemail answers after a delay at all. If not then like above some programming has to be done in the phone system side to get the call back to the voicemail. Then you will have to see after that.
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Joined: Dec 2009
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What you are saying makes a little bit of sense. If I go to a phone and type the following:
[Deleted]
Thanks for your help
EDIT: Please do not post tech level programming in the public forum.
Brian
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