web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Dec 2009
Posts: 6
Member
Member
Offline
Joined: Dec 2009
Posts: 6
OfficeServer 7100 - The auto Attendant answers the call, but the call rings and rings and does not tranfer to the operator voicemail. This feature used to work. However, when they (The company that sold it) upgraded software on the phone system it stopped working.

Any ideas would be appreciated.


Brian
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2003
Posts: 6,768
Member
Member
Offline
Joined: Jul 2003
Posts: 6,768
How do you know the AA answered, do you hear the main Greeting? Are you trying to go to a general mailbox because no digits were dialed?

This feature used to work. However, when they (The company that sold it) upgraded software on the phone system it stopped working.

Make them come back and finish the job!

Joined: Dec 2009
Posts: 6
Member
Member
Offline
Joined: Dec 2009
Posts: 6
The way the system used to work is the following:
- outside caller called the office and the Auto Attendant would answer. "Thank you for calling etc.. dial your parties extension or press 0 for the operator or just wait and you will be transfered to an operator"
-After 4 rings it would go to the operator voicemail if the call is not answered.(Which now just rings and rings until someone answers or the caller gives up)


I don't want the company to come back. Everytime they come back to fix something they break something else.


Brian
Joined: Apr 2009
Posts: 37
Member
Member
Offline
Joined: Apr 2009
Posts: 37
Does 0 call the operator group or the ext. of the opperator?

Joined: Dec 2009
Posts: 6
Member
Member
Offline
Joined: Dec 2009
Posts: 6
Yes


Brian
Joined: May 2007
Posts: 1,218
Member
Member
Offline
Joined: May 2007
Posts: 1,218
Quote
Originally posted by Brian B - Florida:
Yes
That does not answer the question posted. When "0" is pressed from the menu, does it dial the Operator Group or the extension for the Operator.

Joined: Nov 2009
Posts: 602
Samsung Moderator
*****
Samsung Moderator
*****
Offline
Joined: Nov 2009
Posts: 602
Sounds like the next port field in the operator group is not set to 519.

Joined: Dec 2009
Posts: 6
Member
Member
Offline
Joined: Dec 2009
Posts: 6
Sorry, Yes It calls the operator Group (which is ALL Extensions)


Brian
Joined: May 2008
Posts: 62
Member
Member
Offline
Joined: May 2008
Posts: 62
Intercom 500 and see if the voicemail answers after a delay at all. If not then like above some programming has to be done in the phone system side to get the call back to the voicemail. Then you will have to see after that.

Joined: Dec 2009
Posts: 6
Member
Member
Offline
Joined: Dec 2009
Posts: 6
What you are saying makes a little bit of sense. If I go to a phone and type the following:

[Deleted]

Thanks for your help

EDIT: Please do not post tech level programming in the public forum.


Brian
Page 1 of 2 1 2

Moderated by  nameless, pvj 

Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
1 members (Toner), 456 guests, and 36 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0