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Joined: Dec 2009
Posts: 6
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Joined: Dec 2009
Posts: 6 |
When I type Intercom 500 it rings wihtout any voicemail.
Brian
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Joined: May 2007
Posts: 1,218
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Joined: May 2007
Posts: 1,218 |
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Joined: Oct 2011
Posts: 2
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Joined: Oct 2011
Posts: 2 |
i have the same exact problem. No matter what i do, operator does not transfer to voice mail and keeps ringing.
Can someone please help?
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
The operator group is in No-Messaging Eclass, maybe you should use another extension group or change the 500/5000 Eclass setting.
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Joined: Dec 2009
Posts: 90
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Joined: Dec 2009
Posts: 90 |
I make a Mailbox or select BOTH in MMC 741 and change the ECLASS for it to STANDARD (Web MMC programming).
Check MMC 601 to see if the next port is 519 for Group 500. It should be as Genesiscomm has stated. Also the Overflow time should be set accordingly (4 seconds/ every ring = 16 for 4 rings).
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
I don't think you should use 500 as the operator group. Make it another group and create mailbox for it.
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
There are 2 ways to accomplish this.
1. In vm menu block forward station and forward trunk 500 to a mailbox.
2. Create a mb for ext 500 and then have it auto forward to a specific station or give instructions to access it.
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