sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Samsung Telephones & Systems extension forwarding to external number

Hi, I am trying to forward all calls to an extension on an OS500 to ring to an external phone number. I set extension to forward all calls to 9-253**** (a local number). When calling the extension, it just rings and rings. If I forward that extension to another extension, the call forwards properly, just not to an external phone #. In COS contents, external forward is set to yes. Can anyone think of any settings I am missing?

have you set icm to external also have you set timers to overflow at say 1 sec believe in default set to 15 secs also there is another place besides cos you need to set extnl call forward

Thanks Gerrya, I set ICM EXT FWD to ON and it fixed my problem