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Joined: Jan 2010
Posts: 3
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Joined: Jan 2010
Posts: 3 |
Hi, Is it possible at a customer level to change the auto attendant message directly from a handset? It goes directly into "PRESS 1 for ...".
I'd like to make it more hospitable i.e "Welcome to ..." and then give options etc.
I have a dcs 816 fitted with a card labelled 816D AA.
regards
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Joined: Aug 2006
Posts: 287
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Joined: Aug 2006
Posts: 287 |
The first thing you need is the AA Play & AA Record buttons on a display phone.
Do you have these programmed?
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Joined: Jan 2010
Posts: 3
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Member
Joined: Jan 2010
Posts: 3 |
Yes. Buttons are programmed.
However I'm not sure what the location of the messages is. Is there any easy way to check ?
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Joined: Aug 2006
Posts: 287
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Member
Joined: Aug 2006
Posts: 287 |
press the aa play button. It will ask you for the AA number dial 381. It will then ask for message number. 01 is the first message, it will then go to message 02.
Make a note of all the messages used in the order is plays.
The 816 AA is a bit like a tower of bricks, if you re-record message 01 you will need to re-record all other messages.
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Joined: Jan 2010
Posts: 3
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Joined: Jan 2010
Posts: 3 |
Thanks KX-T309.
Pressed aaplay.
Entered 381 (for AA number)
Got an invalid number error
Tried 380 - Worked.
checked messages.
pressed aarec
requested passcode - opps wasn't expecting that
luckily it was a default passcode.
Anyway - Working as required. Thanks for your help.
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