|
|
|
|
Joined: May 2010
Posts: 1
Member
|
|
Member
Joined: May 2010
Posts: 1 |
Hi there.
We have had a new Samsung Officeserv 7200 system installed recently and it is working fine internally. But we have 1 person who works from home and need this person to have a VOIP phone that connects in through the external NATed IP address.
Our firewall is a Watchguard e10x Edge. All the correct ports (6000-1, 5000, 6100, 9000-1, 5003 etc, and there may be some missing i have not advised) as advised by Samsung are forwarding the MCP.
Also there is a rule that port forward 30000-30064 to the MGI card.
When we connect the external VOIP phone it connects to the VOIP system fine, we can call an internal extension in the office fine and we can also receive calls. The only problem is that we have no voice! its a dead line when you answer the phone.
now we know that all ports to the MCP card are working just fine as it is connecting and you can dial out and receive calls. its just he voice bit so must be something to do with the MGI card connection.
what i did to test if the firewall rules for 30000 to 30064 was working was too open the sys log on the firewall. then from an external PC did a "telnet 33.33.33.33 30000" all the way to 30064. Every one of these ports that i telnet on where permitted on the firewall. so this proves that all ports for the mgi card are correctly forwarding.
for the record we have 1 external IP address and the MGI and MCP card each have their own internal private IP address. On the firewall there is 2 policies which port forward all the specific ports to the correct internal IP address of each card.
Please can anyone help us getting the voice part working on our environment.
best,
myk3
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2010
Posts: 139
Member
|
|
Member
Joined: Mar 2010
Posts: 139 |
Sounds like your on the right path, make sure the mgi forwarding is UDP and set the system and ip phone options to private with public.
|
|
|
|
|
Joined: Jul 2009
Posts: 157
Member
|
|
Member
Joined: Jul 2009
Posts: 157 |
If the techs that set up the system were not expecting you to use IP extensions externally, then they may have set the system for Private only, and as mentioned above, the handsets as well.
These are tech level programming options and you will need to get your installer to check it out for you.
Cheers, Dave. Eco Communications Selling and installing Ericsson BP150/50/250 from 1996 to 2005 Samsung selling and installing since 2000 Toshiba selling and installing since 2004 Microsoft NT and SQL certified (10 years ago...)
|
|
|
|
|
Joined: Mar 2010
Posts: 17
Member
|
|
Member
Joined: Mar 2010
Posts: 17 |
go to 861 in voip options turn off mps service and no mps-mgi to fix no audio between ip phones.
|
|
|
|
Forums84
Topics94,513
Posts639,938
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
135
guests, and
48
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
