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Joined: Jun 2009
Posts: 61
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Joined: Jun 2009
Posts: 61 |
I have a customer who is using the barge in to train new employees. The problem they are having is when they are barged in on a customer service call and customer service conferences on tech support thay lose the barge and can't barge back in. Does anyone know of a way around this?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
I don't believe its possible to barge in on a conference call
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
If you have analog lines you could use a barge in unit that is tied to the lines themselves and then customer service could barge in using the Samsung barge in.
I put in a lot of the barge in units and still have a bunch of spares. You dial the code for the line that a trainee is using and if desired dial a * to barge into the call. Another Samsung phone could still barge into that call as you are doing a non-Samsung barge.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
You might try turning on 1A2 Emulation on the lines.
Bobby Mreen
Communications Technician
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