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Joined: Oct 2005
Posts: 171
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Joined: Oct 2005
Posts: 171 |
I have a customer with an OS7100 with an MP10a with 4.24a software. We have defaulted the system and reprogrammed by hand and have not solved the following problem.
Every morning at 3:00am when the voice mail does maintenance the system does a Watchdog Reset.
If a user has his phone set to forward all calls externally, when he comes back into the office his phone is set back to only forward calls no answer.
He loses forward 1 and his phone goes back to forward 3.
I think the customer has had power issues and hope that it is not a damaged MP10a because of a power surge.
Thanks all,
MikeS
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
There is a system initialization and a voicemail initialization, did you initialize the v o i c e m a i l or just the system.
We had an intractable problem with the first 7100 we put in and only after initializing the voicemail did the problem go away.
Just doing an 811 will NOT solve your problem, at least not most likely.
Resetting the voicemail is an option using the computer programming.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
There is a system initialization and a voicemail initialization, did you initialize the v o i c e m a i l or just the system.
We had an intractable problem with the first 7100 we put in and only after initializing the voicemail did the problem go away.
Just doing an 811 will NOT solve your problem, at least not most likely.
Resetting the voicemail is an option using the computer programming.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Apr 2008
Posts: 457
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Posts: 457 |
4.24a was crap software. UPGRADE NOW.
Bobby Mreen
Communications Technician
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Joined: Feb 2005
Posts: 137
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Joined: Feb 2005
Posts: 137 |
Give it a couple more weeks and 4.53A will be the offical release for the 7100.
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Joined: Oct 2005
Posts: 171
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Joined: Oct 2005
Posts: 171 |
If I install a new SD card with the latest sofware on it, upload the database and move the voicemail
files over, will I get back all vmail messages and greetings PLUS all of the previous email gateway settings or do I have to set up email gateway again?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You should, but you don't need a new SD card. Just upload the new files onto the current card and use it tool to change the ini file and reboot, then delete the old files.
Make sure you have a db backup before rebooting.
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Joined: Oct 2005
Posts: 171
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Joined: Oct 2005
Posts: 171 |
I am ordering an SD card as a backup card anyway. I should have a spare just in case.
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Joined: Apr 2009
Posts: 37
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Ill second what bmreen said! and upgrade would be your best bet. I wouldn't worry about a new SD card. Samsung's GSBN site has a upgrade procedure for all platforms and its really a piece of cake.
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