sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems 800 number no CID on 7100 with PRI

I'm pretty sure this is a carrier issue, but wanted to check here to see if anyone has ever had this problem on a Samsung. I have a customer with a recently installed 7100 w/pri that has one phone with a DID number pointed at it, and an 800 number attached to that DID. When you call the DID, you get CID info. When you call the 800 number, you don't get any CID info. Carrier is Cbeyond and they say its the Samsung. Samsung tech support says its Cbeyond, which is what I think. Anyone seen this before because I sure haven't.

One assumes you have put in the last so many digits of the 800 number as well as the last so many digits of the DID number.

Ask them what digits they are sending you when the 800 number rings and see if it is programmed in MMC 714. They could have told you what digits they were sending.

Of all the carriers out there CBeyond is the least helpful, most clueless I have ever worked with. I got three emails to show up to cut over one of my customers to their stuff, the tech never showed up, the order was canceled and they stiffed me on paying for my time to show up.

I've never had a cut go smooth with them so don't feel pregnant.

Of all the carriers out there, they are the ones that want to blame someone else and charge the most and have the most aggressive salespeople.

Bringing this back up since a solution was found finally. The simple answer is the Samsung NI2 default setting for the PRI doesn't like the Cisco 2431 IAD's "NI2 standard" setting. All I did was change the Samsung to its "5ESS5" setting and all is good. The "Invalid information element contents" error message we had been getting in the D-channel trace when the 800 number was called went away and CID started working correctly.

That's great MichealV. When we run into problems like that we start changing the PRI parameters and testing. Even if what we set it to is different than the supposed setting specified by the carrier.