sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems iDCS 100 trunks not releasing

Customer has iDCS 100 with svmi8e. Since they switched to Comcast now and then one of the lines will not release. Done a ton of Comcast cutovers and this is the first problem. Any ideas?

This is actually quite simple and it happens on all phone systems, regardless of the manufacturer. Comcast is not sending a disconnect signal (loop supervision) on the new lines. You'll have to prove this to them in order to get them to fix it, that is assuming that they understand and know what to do. That might be a bit of a chore.

Thanks EV607797. Actually I told my customer to call Comcast and tell them it was no disconnect signal but Comcast told the customer it was good. And the finger pointing begins! Thanks again.

In the UK we have to get them to adjust a timer. usually asking for the disconnect clear time to be set at 800ms sorts the issue.

Some of the smaller line providers start pushing the blame at the system but battle on and someone will get it sorted

If this becomes a real dispute, I am pretty sure Michael Sandman sells a gizmo (about $50) that will show if there is a disconnect signal or not.

Michael Sandman, www.sandman.com

When a vendor has been stubborn in the past, I have the customer warn them via fax that if they have to have a phone vendor come out and prove it is their fault, the charges will come off the phone bill.

Usually that takes care of it and if not, then there is a bill with Mike's gizmo, a a full service call, trip charge and all and the customer deducts it from the monthly phone bill.

They were warned.

If this becomes a real dispute, I am pretty sure Michael Sandman sells a gizmo (about $50) that will show if there is a disconnect signal or not.

Michael Sandman, www.sandman.com

When a vendor has been stubborn in the past, I have the customer warn them via fax that if they have to have a phone vendor come out and prove it is their fault, the charges will come off the phone bill.

Usually that takes care of it and if not, then there is a bill with Mike's gizmo, a a full service call, trip charge and all and the customer deducts it from the monthly phone bill.

They were warned.