sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems PRS and CID

Hi all,
we notice that the PRS feature does not work when we have the CID active.

We tested this situation on an OS7100 (MP10a) with UNI and 4TRK. We tested both on 4.41b and 4.46e, but it seems to be the same on all firmware versions.

We are testing incoming calls thru AA. If the caller party disconnects the call while playing the welcome prompt and the CID is active, the call stays active. The call is not released.

If CID is not active the line is release the call if the trunk is connected to port 2, 3 or 4.

The call is never released if the trunk is connected to 4TRK P1, whether the CID is active or not.

Kind regards,
Leticia

What does the vm port activity show?
Since you are hanging up on the AA, the VM should detect busy tone and drop the call.

Do you have the tone_db.inf file on the Media Card?

the port activity shows the normal flow: as if the caller didn's hung up

2) [MOD 01 Day] New call - Tue Jun 28 16:53:22 2011
CP 16:53.22.70 2) Collecting out of band data
2) [MOD 01 Day] CODE = <DT> CID = <> FID = <701> TRUNK = <701>
2) [MOD 01 Day] Salutation
2) [MOD 01 Day] Searching on Call Code - DT
2) [MNU Direct Trunk]
2) [MNU Direct Trunk] Searching on Trunk ID - 701
CP 16:53.22.76 2) Key set to <>
2) [MNU Direct Trunk] Searching on INVALID
CP 16:53.22.78 2) Key set to <>
2) [MNU Day Main]
2) [MNU Day Main] Searching on Caller entry - NO-ENTRY
CP 16:53.39.16 2) Key set to <>
2) [EXT 01 EXT 500] Transfer to [EXT 01 EXT 500] - <9>
CP 16:53.45.71 2) Using [STN Internal] station block
CP 16:53.45.71 2) Transfer consultation hold
CP 16:53.45.71 2) Flash hook
CP 16:53.46.73 2) DCS Dial: 9
CP 16:53.46.73 2) Call progress result: Answer - No supervision
2) [EXT 01 EXT 500] Immediate release
2) [EXT 01 EXT 500] Answered
2) VM hanging up

Yes I do have the tone database in me MC.

Regards.