sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems idcs 100r2 ext forwarding

after upgrading my idcs100 to release 2 i cannot get the external forwarding to work. the system has pri trunking

When you say cant forward to external do you mean by dialing extn with call forward or ddi to extnl forward .have you put trunk number before outside number also to check is timers in 502 as exntl forward in default is 15 secs you might need to change them if dialing internal theres a step in 210 needs turning on

when an outside call comes in on their did its supposed to ring their station once and forward to their cell phone

figured it out. set the timer to 3 seconds and it works for an individual station . but if the station is part of a group with a next port programmed it will follow the next port forwarding.

the previous worked for a while but in the end it went back to the busy signal

Call forwarding is ignored when a station is rung as part of a group (regardless of group ring type).

There is no external forward option on the R2 software like the R1 had.

You will have to use either the all call forward or the DND forward.

As previously stated check MMC502 for external forward time, and MMC210 ICM ext Fwd.

Do you have call wait on in MMC714?

I found a problem in the pri programming that was preventing the system from drawing another line. not all of the channels had the any channel option set to no