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OS7100 CID log problem
#440291 09/16/11 07:31 AM
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I have an OS7100 with PRI and analog pots lines with CID. System is only a couple months old and has 4.53C software loaded. Only 4 phones on the system. Problem is the CID logs get to a certain point, then stop saving. They are all set to max 50 entries. My understanding is that when they get to 50 they should start to overwrite the oldest entry and then keep going. For some reason they just plain stop saving, even though the CID is still showing correctly while the call is ringing the phone. I was able to get them working again by clearing out the entries, but they eventually just stop again. Samsung Tech support has no clue. Anyone experience this before? I'm not aware of a setting in programming that tells the logs to not overwrite.

Samsung Telephones and Equipment
Re: OS7100 CID log problem
#440292 09/16/11 08:56 AM
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Best guess is that you have found a bug. Suggestion would be that you call your RSM and ask Korea software engineers to check it out.

You will probably get more support that route than hoping tech support will choose to contact Korea where the software is written.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Re: OS7100 CID log problem
#440293 09/18/11 07:10 AM
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I was also thinking of rolling back the software to a different version to try this out, just not sure what version I should try. Maybe all the way back to 4.30 since that is the last version I can remember that was around for quite some time before another update came around.

Re: OS7100 CID log problem
#440294 09/18/11 11:10 AM
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I'd try 4.46 first, then if the same problem occurs, go for 4.30

Re: OS7100 CID log problem
#440295 09/19/11 03:49 AM
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using 4.53b on inhouse switch at present with no issues. Certainly CID review is kicking oldest out and updating the list.

Cheers


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