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Joined: Oct 2011
Posts: 2
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OP
Member
Joined: Oct 2011
Posts: 2 |
Hi, was wondering if somebody can help with this issue.
I have 2 company's installed. One on group 518, one on 519 which are set to bi-vms. I have setup the automated attendants to say something like thank you for calling, for sales press 2 service press 3 and so on.
When somebody calls in to the system, they press 2, 3 or 0, it transfers to operator which is group/extension 500. However, it just keeps ringing until the user hangs up or somebody answers. I need to have this as forwarding to voicemail after 4-6 rings but no matter what I have tried, this does not work.
Any help will be appreciated. We are very frustrated with this.
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
Have you made a voicemail for group 500 then in 601 put after so many seconds to go to voicemail
dont forget to make a vm500 so people can pick up messages
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