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Joined: Dec 2011
Posts: 2
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Member
Joined: Dec 2011
Posts: 2 |
Setup a test dial block to transfer calls to a cell phone, wouldn't work using either Centrex Transfer or Off Premise, but was able to get it to work using On Premise and 9,xxxxxxx. Is it likely I need to contact the CO before Off Premise or Centrex would work?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
No, sounds like you need to check your off premise station block to make sure its dialling the 9, or not.
Not sure on centrex
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Joined: Aug 2007
Posts: 8
Member
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Member
Joined: Aug 2007
Posts: 8 |
Also try setting supervision level to "partial" or "full" and test it. Have had similar issues, and this fixed it.
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Joined: Dec 2011
Posts: 2
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Member
Joined: Dec 2011
Posts: 2 |
Thanks guys, spot on with both those answers, fixed the problem!
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