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Joined: Nov 2009
Posts: 15
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Joined: Nov 2009
Posts: 15 |
From time to time, the auto attendant on 7100 with mp10a does not recognize the dialed extension number.This happens even when land lines are used to dial in. It's not limited to any specific extension.Did any one run into or encounter a similar problem. if so, what was the remedy. Many thanks.
tserve
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Joined: Aug 2011
Posts: 219
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Joined: Aug 2011
Posts: 219 |
Check your mmc758 to see if its notconflicting with the plan you set for mmc 507
heads up
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Joined: Nov 2009
Posts: 15
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Posts: 15 |
I don't seem to find mmc758.All I get is reorder tone.we may not have mmc758 in N.America?What's mmc 758?
tserve
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
MMC758 is VM day/Night
Its in IT Tool 2.1.6
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Joined: Nov 2009
Posts: 15
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Joined: Nov 2009
Posts: 15 |
I have vm day/night as mmc744 on v4.53c.In any case, to clarify my issue, the vm/auto attendant does answer.The problem is that from time to time it seems that it doesn't recognize the DTMF digits. I say that because it'll say that is an invalid user while other times it'll transfer the call to the extension.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
How is your AA programmed?
Do the trunks go direct into the VM? or do they go via a virtual/stn group?
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Joined: Nov 2009
Posts: 15
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Joined: Nov 2009
Posts: 15 |
Yes. The trunks are terminated direct onto AA in mmc406.
tserve
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Have you been able to replicate it whilst watching the port activity?
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Joined: Nov 2009
Posts: 15
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Joined: Nov 2009
Posts: 15 |
I haven't.So I can't say what digits are seen or recieved by AA.I do know that it happens.Doesn't happen all the time.But it seems the AA does not recognize the digits.
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