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Joined: Jun 2007
Posts: 115
Member
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Member
Joined: Jun 2007
Posts: 115 |
Hi
OS7400 with 5 Gigaset IP580 phones. Been working for a while no problems. Since Tuesday the sip extensions shows busy all of a sudden. Have to do system reset to get them working again. Only funny thing is in the alarms. It shows the following.
MJB01 01/12/12 10:50:38 HDLC Comm Error CABINET:1
MJB01 01/12/12 10:50:44 HDLC Comm Error CABINET:3
Anybody know what this means or what can cause this issue
Ver 4.51
Thanx
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
HDLC comm error, means that the c1 and c3 are having communication issues with each other.
Since the sip extensions reside in a virtual cabinet which is run by c1 that's your issue.
You need to figure out whats causing your comm issues
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Joined: Jun 2007
Posts: 115
Member
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Member
Joined: Jun 2007
Posts: 115 |
Thanx nameless
Any idea where I should start looking.
2nd Cab is a 7200 LCP ver 4.12 1 x 16 Sli
7400 MP40 v4.51 LP v1.23 Pri v4.20 Svmi v5.00
2x 8 Trunk
2 x 16 Dli
3 x 16 Sli
1 x 16 Mgi v1.24
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Your LCP is old software version should be 4.19 or 4.20.
Based on your alarms you have it connected as cabinet 3 not 2, this *shouldn't* matter, but i've never done it that way.
I assume you have set the exp cabinet type as OS7200.
Also 4.51 was never fully released here, we ended up with 4.53c
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Joined: Aug 2009
Posts: 75
Member
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Member
Joined: Aug 2009
Posts: 75 |
Definately reconfigure for cabinet 2. Ive seen sites configured incorrectly in this way and give strange issues.
Re the SIP Phones, are they station paired to "desk phones". If so, are these phones in an unconditional ring group?
I guess i'm trying to see if you have the SIP extns in a unconditional ring group via station pair. If you have, i've seen this busy out SIP extns and the only way to clear is a reboot.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Can't wait for 4.6x software, sip extensions in unconditional ring groups will finally be supported (amongst other sip enhancements)
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