|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
I switched the system out with another brand new one and the same problem, I have slso swapped lines to different ports, same. Expanding on Hals suggestion did you take the non ringing system back to the shop and test it ?
Skip
------------------------------------
Serving SW and West central Fl since 1984
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
|
Member
Joined: Jan 2007
Posts: 1,217 |
We called the customer today since they never called back to let us know what happened with the AT&T tech. After he left all lines are ringing good, they don't know what he did but he obviously did something. Since everything is ringing in good no one went out there today.
I wonder what the hell it was...
Aaron
|
|
|
|
|
Joined: Feb 2005
Posts: 12,354 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Maybe you should have been there, huh?
All I know is as the vendor it is our job to initiate the trouble ticket and always want to be on site for the tech. Never leave that up to the customer. If you are not there all you are going to get is finger pointing or "I didn't see any problem" ticket closed. In this case you will never know what the problem was and that's not good when you have it again.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
|
Member
Joined: Jan 2007
Posts: 1,217 |
Of course it would've been good to be there, you're right I would've benifited from it.
But we couldn't postpone the customer I was at yesterday, a cabling job and system install. Our company is short staffed (atleast with techs) right now, we have our warehouse guy going out on jobs 4 days a week lately. It's very frustrating not being places that I think I should be at, but I couldn't have been there.
Aaron
|
|
|
|
Forums84
Topics94,522
Posts639,999
Members49,851
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
