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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Just as a note...
On the IVX you always want to make sure there is an end-point to all routing. Never create a loop in programming (i.e., ID 1 No-Response set to ID 1). This will almost always cause lines to get locked up, since the system doesn't always see or look for disconnect. This includes station forwarding. I have found that if you forward an extension to itself, for instance, to prevent an extension from going to voicemail, specifically with analog stations, it will just sit there and not go anywhere when it attempts to forward. In this case, either forward it to ID 9999 (disconnect), or back to ID 1, or to another station, such as zero. Always, always give the system an ending point!
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Joined: Dec 2004
Posts: 13
Member
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Member
Joined: Dec 2004
Posts: 13 |
Johny, I have quite a few AA programming needs myself, although our system is the IVX S-class (Soho). Where did you find your installer manual? I am looking for one as well, but the two sources so far have been unable to confirm the contents. Thank You, Howard <font face="Verdana, Arial" size="2">Originally posted by JOHNYREB:
Just wanted to update and say problem solved. For reasons I have been unable to tell the vendor had the lines ringing to phantom extensions on the 9th ring, I think the system was moved from another location and it used to have an external ringer somehow hooked to another port. Just wanted to say thanks for the help. I've got a new customer and everyone is happy.</font> ------------------
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Joined: Dec 2004
Posts: 13
Member
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Member
Joined: Dec 2004
Posts: 13 |
Saw your reply below. How can I obtain a similar installers/programming guide or information for IVX-S class? Thank you, Howard <font face="Verdana, Arial" size="2">Originally posted by dtmf:
Hard to say without knowing how they have it set up. You can start here.
Go to CO line options.Look in your Answer Ring Assignments, you can tell it where to go on the 1st,3rd,5th,9th ring.
Do you have a manual? If not I can e-mail you the installers/programming.
[This message has been edited by dtmf (edited November 07, 2003).]</font> ------------------
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