sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems ESI off prem Xfer

Got a customer that now has 2 lines off premise. (tried the OPX route but telco won't provide since they get their lines through a reseller)
Scenerio: From Auto Attendant caller presses 4, I have that as an outdial to on eof the lines. Is there a way of getting that to a VM box if no answer?

Which ESI product and GenI or GenII?

Sorry..It is a 42s

Bill,
The system has an Off Premise Reach Me feature. But the only way to make it work the way you are asking, is via a live phone
personal greeting 2 gives an option to press 4 ,to do off premise reach me, if the call is not answered it will return to the stations voicemail box, otherwise if using AA branches the call is gone and wont return, at least to the best of my knoweledge, I use the 72e in my office and use this feature, works great.
Let me know if that works for you.

Rick

I was wondering can this be done using only a guest mailbox? We stopped selling these so I don't have one anymore to just play with and test.

Cant be done on a guest mailbox, only a live phone.
Wish it could.

thanks,
How about an extension with no phone? Yeah I would burn 2 extensions, but End result might work. Hmm.... I guess I could use the 2 analog ports.

You would need a live phone, if the phone is not plugged in the system prompts " that extension does not exist"
I guess you can try an analog extension, I have never tried it, but you would need to use P Greting 2 for the off premise xfer to return to voicemail in house.
Let me know if that works. Good idea!!

Thanks
Rick

I guess the customer decided against it so I never got a chance to put my theory to test

Why not try an IP FXO/FXS? Would would just like an IP OPX.