atcomsystems.ca/forum Forums General General Telephone & Systems Information Device to Record all phone conversations in company

Hello.

If I wanted to record every phone call in my company(like you may see Banks and credit card companies doing)

Exactly what piece of equipment or setup would I need?

Does anyone know of any manufacturers or information on how to get something like this setup?

Thanks.

MCK EDAC go to:

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| [url=https://www.cmsc.com/]CMS Communications, Inc.

Do a google on Voice Loggers and you will get a bunch of links.

Hello.

Thank for the help. Now I know the device I'm looking for is called a " voice logger" however I'll still don't really understand the details.

How are you suppose to mirror a conversation taking place on a digital phone lines into a machine which records analog lines?

Do you need to physically tap into the wires being run to each digital extension and have a device such as the " MCK EDAC" convert the digital lines into analog lines which will be recorded by the phone logger?

Have anyone ever set one of these up or are they very unusual? Please let me know how these are mechanically suppose to be setup?

Thanks.



[This message has been edited by sonic_blue_rocks (edited January 13, 2005).]

I have set up a few, depending on what system you have they can tap off of the stations themselves at the breakouts or the handsets.

I can record a conversation with a cheap voice recorder and a adapter which works off the beak out point for the handsets. However, I was thinking of something more recording like 50-to-100 employee conversations with something that a big credit card company like American express might use. Maybe like 1 central unit that was in the phone closet. Something professional grade.

However, I am wondering how would I mirror the phone conversation on an analog line for the voice logger? That is still confusing me.

Thanks for your help.

try voicegate.com
they have voice loggers that record on cd's
with all sorts of options like redundant
recording ,pop screens ,and large memory options

Have a look at www.dictaphone.com

This is the system I found to work best. It not only interfaces with the station ports, but also the trunk ports. With the trunk ports interface you don't have additional adapters at the station sets themselves and less wiring. Can even set schedules 24/7 on a station basis for record or no record. Administrators can even monitor calls in progress. Has on line real time reports. This is an excellent call center system. My penny for the day https://www.sundance-communications.com/forum/icons/icon10.gif
https://www.sundance-communications.com/forum/icons/icon10.gif

I use NICE and Total Recall. Both have many ways to connect to the Phone System, I like CTI the best. Recording now is to computer hard-drive and removable media (DVD,DAC,CDR)
If you need more info contact a vendor in your area.