web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2002
Posts: 59
Member
Member
Offline
Joined: Aug 2002
Posts: 59
I am having two problems with an Infostar VX2. The Infostar is connected to an Execution ACPU with options 648, VMS and VMI. Two 648 systems are sharing the Infostar. First, the Infostar is not allowing users into their mailbox. The system prompts for a password but disconnects after the password has been entered. The run screen indicates that the processor is running. Second, when the Infostar is operating and users can access their mailbox they are complaining that they are not receiving a MWI until several hours after the message was left. It seems that most of the complaints are coming from users in the second system. Where do I start?

Thanks

Tony

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2003
Posts: 2,267
Member
Member
Joined: May 2003
Posts: 2,267
How many ports do you have on the VM?

------------------
Intertel Telephone Repair
Executone and Isoetec Telephone Repair

[This message has been edited by paul144 (edited October 13, 2004).]

Joined: Aug 2002
Posts: 59
Member
Member
Offline
Joined: Aug 2002
Posts: 59
There are 24 ports.

Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Member
Joined: Apr 2002
Posts: 1,101
Are you running In-band or SMDI?

Sounds like there is a conflict in the run node and integration type.

Good Luck!!


If all else fails, use a BFH.
Joined: Aug 2002
Posts: 59
Member
Member
Offline
Joined: Aug 2002
Posts: 59
JJ,

The system is using in-band integration. At least that is the what most of the programming revealed. In the Infostar programming the PBX code is IDS. The MWI Sequence On1 and Sequence off are set as 76 and 77. The run screen shows the run node as EXC. However, I discovered yesterday, while checking out another lockup, that the Infostar has a RS232 connection to port 2 of the Excutone, Port 2 programming had the port activated with the computer field set to Y but the Type was set to 000. I tried to change the settings in both the Executone and Infostar for IDS RS232 integrations following the integration note but when the system rebooted an error message came up stating missing files. I then put everything back to the way it was and I disconnected the DB9 from the back of the Infostar and reset the computer. So now I am waiting to see if the problem reoccurs.

Tony

Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Member
Joined: Apr 2002
Posts: 1,101
On the IDS if running RS232 the 000 should be set to 99.

It sounds like the VX2 is setup for inband though.

Good Luck!!


If all else fails, use a BFH.

Moderated by  nonameyet, pvj 

Link Copied to Clipboard
Newest Topics
NEC SL1100 i IP address
by teleco - 06/13/25 05:18 PM
3x8 Memory capacitor
by John807 - 06/12/25 01:14 PM
Bizarre Paging Issue
by Toner - 06/10/25 01:31 PM
SL2100 licenses
by andyphones - 06/09/25 11:19 AM
Forum Statistics
Forums84
Topics94,548
Posts640,092
Members49,858
Most Online5,661
May 23rd, 2018
Newest Members
telli, CCTechProf, Pinnacle Rich, chris c755555, empire
49,857 Registered Users
Top Posters(30 Days)
Toner 7
hbiss 2
Who's Online Now
0 members (), 694 guests, and 20 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0