|
|
Joined: Sep 2004
Posts: 69
Member
|
Member
Joined: Sep 2004
Posts: 69 |
The ACD agents on my IDS 228 system are hearing their own voice echoed back at them with a half-second delay on some but not all incoming customer calls. They are using Digital Display Phones spread out on different LSI port cards. They have new Plantronics headsets. It's possible that all of the problem calls are on one T-1, but I'm not sure yet. Any suggestions as to what I should look at would be appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Sep 2004
Posts: 69
Member
|
Member
Joined: Sep 2004
Posts: 69 |
Thanks, Rick. I added a Bad Line Key to the affected stations, so I should have some more info by tomorrow.
|
|
|
Forums84
Topics94,526
Posts640,017
Members49,852
|
Most Online5,661 May 23rd, 2018
|
|
1 members (EV607797),
245
guests, and
49
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|