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We have just installed our first ESI system and it seems to be working well except that the hold light will not stop flashing. We have reset the system, we have had ESI engineers dial in to the system and they fix it but within two hours it is flashing again.
Any ideas?

Thanks

The hold light flashes if anyone is on hold on any of the lines...it bugs some people until they get used to it. If it does it even if no one is on hold you will need tech support to deal with it as there is no setting or programming paramaters that would cause the problem.

I had a customer report this same thing, also on a 56SII. I just explained how Hold always flashes anytime anyone is on hold. They tried to tell me it was on when nobody was on hold. I'd be interested to see what you find out. Maybe I assumed wrong with this customer.

And you are right about it bugging people. I just tell them it's no different than when they have line appearances and have a line flashing that's on hold. Two things about it that bugs some people. 1: when they DO have line appearances, and so they then have the line key and Hold light flashing. 2: in a tenant-enabled environment, where the hold light flashes, even though it's for the other tenant. I really wish ESI would do something about #2, as it doesn't seem to make much sense in a multi-tenant environment.

Ask them what the display shows when the hold button is flashing and they press it. That will give us a clue. Otherwise red nail polish might help.

While the hold button is flashing press it. Read what the display shows. It should indicate 2 things. 1) how many lines are on hold (usually 1) and 2) which line is on hold. This is the numeric number on bottom right of the display screen.

Also check the box in the display that corisponds to that numeric number. In other words if the system considers line 1 to be on hold then the first box should be dark.

It is possible that there really isn't a call on hold but the system thinks there is. If this is the case the "line receive volume" needs adjusting.

One more thing, What happens when the call hold length time expires?

Let us know...

John

Train your customer on how to properly use the hold/park button.

System Wide Hold = press and release

Exclusive Hold = Press and hold till call is parked

marlon good to hear from you!