I would like to see a way to program the local exchanges into the system so that the Redial key will work for both local and long distance calls. Currently, the system is aware of the local area code, but my installer has been unable to find a way to tell the system what all the local exchanges for my area are so that if someone local leaves a voicemail, I can just hit the redial key and call that person back without having to write the number down and then manually dial it. We were able to set it up to work with long-distance calls though b/c the system is sending the full 10-digit telephone number.
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Have your installer set function 24 "Local 7" for your home area code. All calls to your home area code redialed out of voicemail will strip out the area code. If there are long distance calls within your home area code, then you're out of luck, you'll have to dial manually. Most areas should have little trouble with the "local 7" setting.
I am in one of the areas that has trouble with using the same area code. We currently have it setup that way, and it looks like we are just out of luck. Hopefully our carrier will someday make the area code smaller so that this will work. I know on my Fax server that I setup a few months ago, it had an area to specify local area codes, as well as the local exchanges for my local calling area. I was hoping that my ESI X-Class would have a similar setup.
I'm assuming that nothing has been done yet on this issue? Customer is in the same situation. Redial doesn't know how distinguish if the call should insert the 1+(area code) before the number or not. The telco has sent me all of the prefixes that are local to the customer, so now I just need a place to enter them in the system.
ESI needs to setup something like you can do within Windows under Control Panel -> Phone and Modem Options. Go to the Dialing Rules tab, select your location and edit it. Then on the Area Code Rules tab, you can setup the local prefixes within the area code so it can distinguish which calls will be local and which will be long distance within the same area code.
I would really like to see this feature. I don't even tell people to use the Redial key because of this since I can't even remember whether it is currently local or long distance calls that will actually work with this.
Down here, the 520 area code is both a local 7 and a LD 10. Makes it VERY difficult when people want to use captured caller ID as a personal speed dial, in VIP or redials.
Is there a function to just default everything to 10 digit dialing, I think the calls would then always complete. Isn't it up to the carrier to determine that it's billed as a local call? Of couse, if you use some kind of LCR to route LD calls based on 1+, it is going to send those "local" calls out your LD trunks....
You can't use 10 digit here for local. If you try to do so, you will get a message that it is not necessary to dial the area code and it instructs you to hang up and try your call again.
