<font face="Verdana, Arial" size="2">Originally posted by jjmaly:
Anyone needing help, parts, and indormation on Executone, Medley, Esi feel free to email me. I know many people in US thet can help with instalaltion, service, and maintenance in defferent parts of US. </font>
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www.syntelsys.com Syntelsys has available for any executone system with eclipse software a remote agent virtual office addon IVR server application which will help any customer virtualize their existing call center without having to change out their executone to do this. We support 48 agents / 96 ports per IVR remote agent server. Agents can answer calls, transfer calls as if they are in the call center itself but from home or cell phone.
Syntelsys also offers a J-report reader that automatically captures the J reports and stores the call stats directly into an access database for historical archiving.
The J report reader can then be set up to total all groups automatically and provide TSF call stats for call performance.
Syntelsys offers an agent forcast and scheduling tool to properly help you staff your call center and maintain profitability.
I would like to extend my companies help to any and all excutone dealers, distributors and customers looking to keep and add value add applications without having to replace their exisiting executone systems. These applications can be utilized later on your new system should you do this in the future.
regards to all from
www.syntelsys.com =========================================
