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Joined: Sep 2004
Posts: 69
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I have the CACD option on an IDS432. Is there a way to have a report that shows the time of day that an agent logged in and out? I saw database elements that indicate the length of time an agent was logged in but not the times of day. Thanks...
--Andrew
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Joined: Nov 2004
Posts: 8
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<font face="Verdana, Arial" size="2">Originally posted by Andrew_in_Naperville:
I have the CACD option on an IDS432. Is there a way to have a report that shows the time of day that an agent logged in and out? I saw database elements that indicate the length of time an agent was logged in but not the times of day. Thanks...
--Andrew</font> Andrew, Syntelsys can help you with that if you are interested. We have a cti based report system that can give you the agent information that you are looking for. This system is in operation in the New York long Island region. There are currently 350 remote agents logged on from home on a 648 executone acd system with acd custom reports. Please email me at [email protected] if you would like to pursue further. ========================================
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