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Joined: Nov 2006
Posts: 45
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Member
Joined: Nov 2006
Posts: 45 |
Incoming calls won't show up in the call window for attendant console only in the softphone window.
Any ideas?
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Joined: Jun 2006
Posts: 72
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Member
Joined: Jun 2006
Posts: 72 |
How do you have calls routed to your attendant? For the PC Attendant to work properly you need to set up an "Attend" department and route incoming calls to it.
Here's a snippet from the ESI programming manual for the PC Attendant:
If you’re using VIP PC Attendant Console, you must assign the Attendant department to answer incoming calls on the preferred ring assignment (ring 1, 3, 5, or 9). Otherwise, incoming calls to the system won’t appear in the Incoming Calls and Holding Calls windows in VIP PC Attendant Console.
Attend  This special ring-all department is used exclusively for VIP PC Attendant Console. The
users of this software must be assigned to an Attend department in order for VIP PC Attendant
Console’s functions to be fully operable.
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