atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Prompts--Poof--Gone

What causes prompts to disappear. What I'm talking about are the system tutorial prompts. I'm used to talking to my customers while listening to the prompts and as I'm asking them what they hear, they say nothing. Sure enough what used to be there is gone. Current scenario is after going into admin programming there are several options one being press 6 to record greetings. Without the prompt my customers are helpless.

Now I know once a prompt is gone I can upload it from my laptop and all is fine but then I wonder what other prompt may be gone that we have not discovered yet. To the best of my knowledge there isn't a list of which prompts should be loaded according to X.X.X version of software. I would like to be able to check a system for its prompt inventory.

Thoughts anyone?

If You reset the system, do they start to play again?

I think there is a 'list' on ESI- site, or maybe, if you upgrade to x.x.x then you should also load prompts x.x.x.

I always load prompts when I do upgrades and I never do an upgrade remotely. I always use direct connect.

When I notice a prompt missing the first thing I do is a system shutdown and restart.

As far as a list on the esi reseller site I have never been able to find one.

Example of Prompt Problem:

When PRGM-HOLD-XXX is pressed a certain prompt should play offering options to the user. My latest system I discovered a missing prompt was in this position. I want to have a reference list of prompts to know what is missing so I could go into installer programming and enter xxxx code where it would tell me the status of the missing prompt as far as Not Recorded or Not Loaded.

If I had reference material on what belongs where I can either reload the prompt or even re-record verbally.

Do I make sense?

If'n ya don't know what you are supposed ta got, how do ya know what you are a missin'? (Done in my best Southern drawl).

Is that where you are at, John?

:shrug:

Yup :rofl:

Why don't you just have all prompts loaded then you wouldn't have to question it?

Which ESI system are you working with? ESI lists the different prompts that need to be loaded based on software versions on the software section of the ESI Resellers site.

In particular I know the ESI-600, S-Class, and E/X-Class may require loading of prompts based on a software upgrade.

Excellent Question and I have the answer!
When doing a software upgrade there is a file of prompts along with the software upgrade and I always load those. In fact I load them 4 at a time per ESI Tech Support. But sometimes prompts don't "Drop into place". Those are the words of tech support. So in answer to your question if a missing prompt is discovered the process of loading them all again is the same process that got me to where I am now.

A few months ago I upgraded the software on a 42s. After the upgrade I went into Installer programming the usual way to program lines by the following procedure.....

KEY--KEY--XXX#--2

When I pressed 2 it went quiet, nothing.

It was supposed to say

"For line programming press 1, For CO access/denial table programming press 2, For line parameter programming press 3 or For caller ID programming press 4".

When I realized this I knew I was missing a prompt but had no idea which prompt so in an email to a very intelligent guy named Dana at ESI tech support I described the location of the missing prompt by the required steps incurred getting to the missing prompt location. Dana immediately replied to my email and said I needed prompt 378 and he included it as an attachment and It was done.

Now as far as prompts being available on the reseller website. Yes, that is true but to the best of my knowledge there isn't any cross reference material that tells me specifically what each prompt says and a road map that tells me where a specific prompt belongs.

I currently have the same 42s (2.06.01)missing another prompt.

When you press PRGM then 3 it should play a promt describing station options. It plays squat!!!

There is a function code in installer programming for the system prompts. (it's in the 9XXX range) All 1000+ of the system prompts can be re-recorded manually from there. There is not a published master list but a cursory check shows there is at least some consistency in the prompt numbering between the IVX20+ all the way up to the ESI 100. If your typing speed is 60WPM it's maybe a day's work to create a list. I'm sure not gonna do it! If you're an ESI reseller PM me and I'll let you know the function number.

bdunne, Thanks for the offer of the function number. I already have it, in fact I have both of them.

Using the 9XXX number in conjunction with installer programming capabilities opens the front door to deal with specific prompts such as prompt 378 if it exists. Any installer can go into prompt programming and deal with an existing prompt. In other words, work with it if it exists from the top down. It is when a prompt does not exist that I am dealing with from the bottom up.