|
|
|
|
Joined: Aug 2006
Posts: 44
Member
|
|
Member
Joined: Aug 2006
Posts: 44 |
Hi guys,
We have an ESI IVX E GenII as our internal system, our services come in via PRI.
In the last few weeks, we've experienced random DTMF tones on outbound calls (starting at channel 23 and moving up). Sometimes we'll hear a single tone once during the call, sometimes several times during the call.
I'm not sure how to start troubleshooting this (all users are experiencing this). The carrier says their equipment wouldn't generate random DTMF... that it must be our phone system.
Has anyone else experienced this and can say "Oh, check this!?"
Thanks,
Tom
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: May 2002
Posts: 17,742 Likes: 36
Member
|
|
Member
Joined: May 2002
Posts: 17,742 Likes: 36 |
Check for slips on the T1
Retired phone dude
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
There is a mailbox where PRI errors are stored box 517.
|
|
|
|
|
Joined: Aug 2006
Posts: 44
Member
|
|
Member
Joined: Aug 2006
Posts: 44 |
Thanks guys.
There are no errors recorded in the error mailbox (I have a phone in our phone room programmed with this mailbox on it).
We'll keep you informed here if we find anything.
thanks again,
Tom
|
|
|
|
Forums84
Topics94,518
Posts639,974
Members49,850
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Toner, justbill),
276
guests, and
44
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
