Has anyone had a problem with an S-Class and Caller ID. We have adjusted the gain from one end to the other and everything in between. Finally I had to power down the system reset the flash card and it started to work, but now it is acting up again. Our company supplies the CID and it is there before the system. Our switch is a Copper Com Soft Switch. I don't know if there is some comflict with the switch or not? I have had the same problem in our exchange with other S Class systems.
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There have been a few discussions on CID problems and ESI. I must say that each time analog it involved CLEC providers. That is not an insult just what I have seen. In THIS PREVIOUS ESI THREAD some pretty valuable info was delivered by the member named Crankshaft. I haven't seen him post recently but I'm sure he has contact info in his profile.
When you do get this resolved drop back in and update us. Final results are very handy.
BTW, I have noticed several threads you have previously started but there seems to be a lack of results posted. May I ask you in a courteous and respectful manner finalize a few of them for the benefit of everyone concerned.
Sometimes the wording on screen can be incorrectly interpreted. I am asking this of you in the good ole boy to good ole boy mode.
So let me get this straight. In this post you refer to yourself as the CLEC who is providing CID. In the above post mention by Mr. Grider, the wording makes it sound like you are the ESI Dealer? Or are you a CLEC who happens to also be an ESI Dealer?
As Mr. Grider mentioned, the line receive volume may play an issue in this. It also sounds like you have adjusted the CID gain in F166.
A Few Questions.
1. How old are these systems that are having issues? Are they all new installs?
2. You mention these lines are coming off a softswitch. are the lines being delivered off something like an Adtran IAD?
3. Testing with your Butt Set or SLT phone equipped with a CID display, does the information show up?
An "out there" idea is that maybe the softswitch is sending some data that the S Class doesn't quite understand.
Calls into an ESI system with CID go like this:
1. I see caller ID data, I'm allocating this to CID structure # X
2. CALLER ID info: I see either a low or high level. I'm going to issue some engineering flags for TS and engineering to review.
3. I see the number it is : 123-555-5555 Once again I'll throw a few flags.
4. I'll confirm it was received. I'll stamp the time and date and once again confirm where I am allocating this data. Ahh yes, Structure X.
5. Ahh here's the rest of the data I need, your name is JON DOE and your number is 123-555-5555.
6. I will now follow my directions on who to ring.
Maybe the confusing data is filling up the CID structures too quickly which once again TS would need to clear.
Or possibly when you are adjusting the CID gain it isn't really accepting it into the S Class. I HAVE had that happen. ESI Access / The phone display one thing when in reality the level is completely different.
If you are an ESI Reseller, I would call tech support. There's many flags they can look further into. They can run a debug and get a better idea of what is happening.
Since our technician's run in with this issue in the thread mentioned above with Crankshafts input, we have seen the same from two other local CLECS, one on another S Class and just last week on a CS100. Same circumstances, was working before the port...does not work after the port, but digits show on a caller id box. On both of these we called Tech Support and just had them send the caller ID gain through the roof and we start recieving it again. This seems to be something that should not have to be done, since Caller ID works great before the customer decided to save a few bucks on the monthly $$ and change providers but at least we can tweak our switch and get it back to normal. Now if we could just find a Tweak for the customers. Call Tech support.
ESI dialed into the system and verified all programming was correct. Then the ESI tech made test calls while he was in the debugging program. And realized the CID was comming in to hot and he adjusted the gain to 2000 down from default was 20000 Function 166. Thanks
So then the next obvious question: Why is it coming in so hot? That makes me think something is outside of specs, or at least borderline to being outside of specs.
