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#464843 10/29/08 02:24 PM
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I have a customer(wiring only) That has an esi ivx system and they are going to be moving. I have never worked on an esi before, and their corporate office sent the system. No one around here works on them or installs them. They wanted to know if we can do it because we're local. It is a radio station and they can have zero downtime. Is there s plsce to get refurb stuff cheap so they can have the new system up and running and then just swing the lines into it. Are these things programmed from a phone or a laptop? How hard is it compared to say avaya or norstar?


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
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#464844 10/29/08 03:02 PM
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Depending upon how Old the system is, You can program with a laptop, Always from a phone.

You know, something ' always ' changes when a customer Moves from one location to another(even if they say ' no changes ') So, If they need to change anything You will need the passwords. There are 2 levels of passwords , Installer and Admin.

Again, all the programming is held on the Harddrive(or with the newer systems on a Flash Drive) All the recordings, all the voicemails, Everything.

So, If you were able to find something ' cheep ' It would have to have Their programming in it.

' zero ' downtime? maybe you can set up a couple of slt phones, forward their lines? Move the system, and unforward? Just a thought.


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#464845 10/30/08 01:04 AM
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Shawn, If I understand you correctly you are saying that if this were a Nortel CICS you wouldn't be looking for assistance. You would install the Nortel in the new location and be pre programmed on game day. If that is a correct assumption then I feel comfortable telling you that you can do this with the ESI also with assistance from an ESI tech. The ESI tech of your choosing will be due a part of the compensation. I assume the radio station is paying you or your company and the ability to say "Yes I Can" will get you the job and the ESI tech deserves a piece for making the YES possible.

Am I close?

#464846 10/30/08 05:18 AM
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John, you are spot on. I don't suppose yoou want to leave the sunny south for some wintery fun? It will be end of November before the move. They have looked for someone local(within 50 miles) and can't seem to locate anyone. We are dead center between Seattle and Spokane about 3 hours either way. They are hoping to avoid that travel charge.


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
#464847 10/30/08 05:30 AM
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Shawn, If you have ever installed a Nortel CICS then there is only one reason you would turn down the project of installing the ESI and that would be that you don't want to.

If you want to do it then let's get started.

If you don't want to then I'll make some calls and find the closet reliable ESI tech.

#464848 10/30/08 05:54 AM
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Do you have a supplier for used eq that we could hang a second cab in the new location


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
#464849 10/30/08 06:03 AM
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Of course I do, that would be me! :banana:

Let me see if I understand what you want to do?

You want to put a system in at the new location that is an exact duplicate of the system currently operating in the old location.

Then on move day there will be duplicate systems in each location?

#464850 10/30/08 07:57 AM
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Yes, they will then sell the extra once move is made, or if they could rent one that would be good too. We sell norstar, so CICS is no problem


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
#464851 10/30/08 08:39 AM
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First we need to know what system they have. IVX is a common part of the name in several ESI systems. There is C-Class, S-Class, E-Class, X-Class,128 and then what is referred to as Original IVX.

I can figure out what they have by talking to someone describing the systems front cover or possibly they have some documents along with it.

#464852 10/30/08 04:08 PM
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Here is the info the customer sent:

The system appears to be of 1998 vintage. The phone sets are ESI (Estech
Systems, Inc., Plano, TX) type "EKT-A". The system has 20 sets and 6
incoming lines.

The control unit is as follows:

ESI IVX Standard Cabinet s/n 61118110166
ESI IVX Expansion Cabinet s/n 61218100093
ESI Model AP3388 Transformer (24 v, 3 amp)

There are three (3) port cards installed, with the 4th opening covered with
a blank panel. The port cards are dated 11/2/98, 11/16/98 and 11/16/98.

The Motherboard is s/n 1710811066 and dated 11/17/98. It appears to be
marked revision "E1".

The internal Seagate ST32122A hard drive has a date code of 9820 .


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
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