atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems esi ivx

OK, here is how it is according to a wise old man in sunny Florida.

Since in post 1 you said corporate office is providing the systems and no one knows of an ESI dealer within 100 miles that means they are getting installed and serviced by the first guy or gal that claims to know a bit or two about phones. Since one location is so happy that they want to duplicate a 10 year old system (that is headed for a dirt nap soon) and the second location is unhappy with a later version dang sure isn't because of the difference between the two systems it is simply because the happy gang had some knowledgeable service along the way.

Shawn, you might be the first phone guy on the scene that is actually smart enough to know that they are more than just phones.

The problem in the unhappy location isn't the system it is the setup. I'll bet a dollar that they don't have individual extension keys programmed and the happy location does.

Here is how you (Shawn) can score some big time points with the customer. Find out who needs help over at unhappy location and I'll work with you on how to make them happy. Then YOU can send them a bill for what I do. Then we can continue on with the possibilities of the new location.

Typical GEEKS, if the customer ain't happy blame the equipment!

Shawn, I sent you an email.


Steve C. I was able to connect to my Old IVX using procomm, as I suspected, I didn't see any way to Backup or Restore the database, I was able to use the Capture file on Procomm to get a good ' picture ' of what is on the system and the indivual keys on phones. also, I could see what version of software and which Slot it is installed on.

Shawn,

2 PM's sent

John,

Thanks for the help on this one. I moved the system today and it went great. What a neat system.

Hi I have the esi ivx 20... I am trying to change the programmable keys so that the corresponding persons' name shows up when you press it. Currently it has old names in it, how can i change that?

Welcome tta

The changing of names takes place when you enter into installer level programming. It is not proper for me to go into detail in this open format on how that is done.

It can be done easily by your installer.

Changing of names can also be done at administrator level. You don't need your installer, but you should obtain the necessary information from your reseller. You can still mess up your system with administrator programming, but not badly enough to stop it working altogether! It's best to at least have your reseller train you how to do it.

I have an esi ivx 20. We have numerous phone lines conncted to our phone and we recently disconnected one and have several others. How can I change the key to connect to the new phone line?

That is easily done in installer programming, do you have access to the installer password?

Yes I do, how would I go about doing it?