web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Nov 2008
Posts: 2
Member
Member
Offline
Joined: Nov 2008
Posts: 2
I have a client with an ESI Voiceworks VM system(original beige box, not VW16) connected to a Comdial DSU using the DSU integration card that ESI supplied to allow this system to utilize the DSU's digital ports (no ATI-D). The problem is that the VM system appears to have the day of the week set incorrectly. Hence, the system goes into the Sunday night mode schedule on Wednesday. All the manuals say that the date is fixed and cannot be changed. Is this correct or can I reset the date/day? Any help would be greatly appreciated.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Oct 2005
Posts: 3,124
Member
Member
Offline
Joined: Oct 2005
Posts: 3,124
I tried to obtain a manual on the original Voiceworks without success. I wanted to see the wording on the "fixed" time and date.

Something just doesn't seem to jive on a system using a clock schedule with no way to set the correct time. I'll keep looking.

Joined: Jan 2005
Posts: 88
Member
Member
Offline
Joined: Jan 2005
Posts: 88
I have a note in my manual that says the date is function 7325. Its been a long time since ive worked on one but give that a try

Joined: Jan 2005
Posts: 15,395
Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,395
Likes: 17
Steve C: That is the correct function.


Ed Vaughn, MBSWWYPBX
Joined: Sep 2005
Posts: 971
Member
Member
Offline
Joined: Sep 2005
Posts: 971
My manual for voiceworks ver 1.125 says function for
time 320, and date function 325.

John,if you like, send me your mailing address and i will send you the manual.

I no longer have a need for it.

Its the BEIGE BOX (VOICEWORKS, not VOICEWORKS 16)


-TJ-
Joined: Nov 2004
Posts: 1,582
Likes: 2
Moderator-ESI - Executone
*****
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,582
Likes: 2
This is straight from the manual, I never worked on this stuff, Is this what you are talking about?


Date and Time
PhoneBill's internal clock is maintained by the date and time received from the PBX therefore it never needs to be set.
Care should be taken to assure that the time and date on the PBX is always correct. If power outages affect the PBX clock
or calendar, be sure to reset the date and time after power loss.


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
Joined: Nov 2004
Posts: 1,582
Likes: 2
Moderator-ESI - Executone
*****
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,582
Likes: 2
This is from the Voiceworks 16 manual


Function 16: Time and date
Overview
Time and date need to be programmed to facilitate the time-and-date stamp for messages and
also for the automated attendant’s automatic timetables.
Important: VoiceWorks16 does not automatically update for regions which observe Daylight
Savings Time. However, leap days (quadrennial February 29s) are handled automatically.
VoiceWorks16 is fully Year 2000 compliant.
Setting range
Any valid time and date is allowed. A new time is entered in a twelve-hour format, because
VoiceWorks16 allows setting for AM or PM.
Default
Factory-set time and date (Central time zone).


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
Joined: Jan 2005
Posts: 15,395
Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,395
Likes: 17
I think that there's some ongoing confusion here:

Quote
Date and Time
PhoneBill's internal clock is maintained by the date and time received
Phone Bill was ESI's stand-alone call accounting system. Voiceworks was their first stand-alone voice mail system. They were two completely different products.

Also, the OP is requesting help with the Voiceworks, not the Voiceworks16. They are two completely different systems. I almost wish that they had come up with a different name for the Voiceworks 16 since this confusion happens quite frequently.


Ed Vaughn, MBSWWYPBX
Joined: Nov 2008
Posts: 2
Member
Member
Offline
Joined: Nov 2008
Posts: 2
Thanks all. Function 325 was the answer though not covered in the installation or admin manual.

Joined: Jan 2005
Posts: 15,395
Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,395
Likes: 17
Interesting. I just tried 325 on my VoiceWorks here at home and it came back with "invalid entry", but 7325 worked just fine. Mine was only off by about 40 years. Must be a software version issue.


Ed Vaughn, MBSWWYPBX
Page 1 of 2 1 2

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
0 members (), 108 guests, and 32 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0