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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Is there a way for the ACD Supervisor to log agents in and out ?
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Joined: Sep 2006
Posts: 59
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Joined: Sep 2006
Posts: 59 |
Sure...walk over to the phone, pop the agent on the head, then push the button for them.
But if you are talking from inside the software, no.
Oderint dum metuant
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Yes Im talking about through VIP ACD supervisor , there are 2 agents that are remote IP phones , so popping the agent on the head is not a option
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Joined: May 2005
Posts: 456
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Joined: May 2005
Posts: 456 |
They will be automatically logged out when a call is sent to them by the ACD and goes unanswered anyways. So the worst thing that could happen is that a caller waits a few extra rings when they get out of the queue. If they both forget to log out you might miss one call.
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