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dids #465339 04/06/09 03:08 AM
Joined: Feb 2009 Posts: 25 balto flyer Member
flyer Member Joined: Feb 2009 Posts: 25 balto	can you have several appearences on a set with the same did number

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Re: dids #465340 04/06/09 03:33 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Can you explain your question a little better...i am not sure exactly what you are looking to do. John Corrigan New Phone Systems and Service

Re: dids #465341 04/06/09 03:59 AM
Joined: Feb 2009 Posts: 25 balto flyer Member
flyer Member Joined: Feb 2009 Posts: 25 balto	i have an operator...the customer has a pri...they have a main #....when a call comes in on the main #...she wants to be able able to answer a second call if someone else calls in....i know on a nortel you can have multiple line appearences for one did # on a set...can the same be done to an esi system...i hope i explained it a little better...thanks

Re: dids #465342 04/06/09 04:00 AM
Joined: Oct 2005 Posts: 3,124 Jacksonville, FL grider Member
grider Member Joined: Oct 2005 Posts: 3,124 Jacksonville, FL	Are you working with the CS100 mentioned in previous posts? If yes, are we working with a PRI?

Re: dids #465343 04/06/09 04:05 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	You would have to put a button on for each individual channel of the PRI......then when she put that channel on hold it would blink...... It would be kind of clunky....better to train her properly...she hits hold and puts the call on hold then asnwers the next call. John Corrigan New Phone Systems and Service

Re: dids #465344 04/06/09 04:08 AM
Joined: Feb 2009 Posts: 25 balto flyer Member
flyer Member Joined: Feb 2009 Posts: 25 balto	thank you very much

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