atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Line 10-11-12

I have always wondered about this but till now it has never mattered.

I have an office with an S-Class & 9 lines, soon they will increase to 12 lines. Currently they have line appearance of all lines on 48 button phones. When they increase to 12 lines they will no longer have line appearance per phone, extensions only.

So as it is now the operator can take a call and place it on HOLD, then intercom the intended user and say: "Jennifer, Jerry Jones is on line 5 for you" and then Jennifer would take the call.

In a couple of weeks Jennifer will press HOLD then the numeric digit "5" to take the call, which they will adapt to with no problem.

My question is this... What if the call was on line "12" and there was also a call on HOLD on line "1"?

Does the system wait a second or 2 to see if a second digit is entered to differentiate between line 1 or line 12?

Yes but not forever

If the 12 lines are all in a hunt group from the carrier following on from line 1 as the public number, I would of thought an incoming call coming in on line 10,11,12 would be rather slim, rather the high lines would be tied up with people making outbound.

This business will press 9 for outgoing call dial tone. In a perfect scenario when they don't reach their intended party they will leave a message with a call back number. Only half of those out there will call back on the selected number, the other half will use recall which will bring them in on a latter line 10-11-12.

Probably the same time it waits for entries with the voicemail.....so if you have an option to dial 1 for something the system waits for 101 etc before sending to programmed destination for 1 key.

I think by default it is 2 seconds.

If it uses the Auto Attendant Interdigit timer, I believe I've seen the default as 200 (milliseconds?)

Justin

200 milliseconds = 2 seconds i think so we are right on.

1 millisecond is 1/1000 of a second so 200 ms is 1/5 of a second it would have to be 2000 ms to equal 2 seconds

After install I will create the scenario live and get back to you :thumb:

Stick in a PRI, then you can have line 1,10,11,12,13,14,15,16,17,18,19, line 2, line 20,21,22,23...or Two PRI's...It Works.