atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems CS guess mb dial out

have a site with a lot of people with no esi phones always on the road,
they want all these people to record guest MB's & if the call coming in doesnt want to leave a msg have the opportunity to press 4 to reach external on cell........i can do this right?

Yes you can

You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.

To use this feature, follow these steps:

1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises. (This is also the same number used for message notification phone delivery (see “Off-premises message delivery”).
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be connected to your alternate phone. (See the sample greeting, below.)

When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call. If you don’t answer the call, the caller is returned to your voice mailbox on the ESI phone system. Off-premises “reach-me” works on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now. Otherwise, please leave me a message after the tone and I’ll return your call as soon as possible.”



Cosmo

Thanks Rick, so in theory i could have 200 guest mailbox's all with the ability to dial out to a cell?

you may want to bump 552 up from the default "1" if you have a lot of calls being sent off site.

That is right, but as tom says, bump 552 up a bit. Also make sure you have enough lines to handle it.
But otherwise it should work great.

Cosmo

Got the individuals that need g/mailboxes to record greeting 2 themselves via prog *

Then got the site Admin to enter their cell numbers via Admin prog F551

I set F552 to 6, I would think this would be enough for any one moment in time.

also dont forget like i did in F53 to prog line group 9 on all G/mail boxes.

If some one hits 4 and it dials your cell, when you pick up the cell the CS says 1 to accept or Star to dump back in the ESI box.