sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems Impressions of ESI?

Currently we are looking at ESI....(and Inter-tel/Mitel). We have sold Norstar for years. Just wondered what everyones impression might be of ESI equipment. We plan to try a demo in the next week or so. I have heard that ESI has a few quirky things that may be stumbling blocks when changing out from a Norstar. Any advice would be appreciated.

Really depends on what you are looking for. I've over the years, replaced a Lot of Nortels, with ESI.

What " stumbling blocks" are you referring to?

An Experienced installer probably knows of many ways to overcome.

I was told that the number of rings when forwarding to voicemail is a system adjustment not a station adjustment...in other words everyone has the same number of rings to VM or where ever they may forward.

That is a true statement. Let me say this about ESI, I've been installing phone systems for almost 30 years, We've come a long way. the ESI system's run circles around most systems costing $$$$ more. It is an All-in-One. they have changed a few things over the years, But, for the most part, it is a stable product. Just like any phone system, they all basically do the same thing, just in a different way. Yes, some systems are a Lot more flexible.

If that is the case then I figure every extension gets a voicemail boxe or can that be toggled?

by default all get a mailbox, can be disabled phone per phone. Let me ask You this? are you an ESI dealer? Have you looked at esi web-site? All the features of all their systems are there.

I will check tomorrow....I believe we do. I really like the system. We need something to replace our Norstars and hopefully ESI can do that. Thanks for the help

The systems are good.... the support from ESI is outstanding. They are a good company to deal with and treat their dealers well.

And... there are all sorts of ways to program things to do what you want... it has tons of features.

I agree with Brian and UPSTATENY.