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Joined: May 2004
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OP
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I have a company with 5 offices. we have point to point T-1 to every office using transparent intercom dialing. Every thing works great with IDS equipment but they have a 3comsystem in one office that is giving me fits. I can sit in the local office and dial any extention at the remote location and it works great but if a call comes in on a local line and hits auto attendant and you dial an extention in the remote system it will not go through. The remote system shows a # before the didgits are sent.Any suggestions
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Joined: Dec 2001
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I assume you mean that the 3com is sending 1 #xxx on transfer. I don't know how to stop the 3com from sending but, If you need to filter the # out you could use an intermediate device like an Adtran 550.
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Joined: May 2004
Posts: 16
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The remote system is saying the #is coming from my system(IDS 228). it is going through an adtran and they say there is nothing they can do.It is only happening on a trunk to trunk transfer.
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
You say You have a P to P to every office...
Are You saying You CAN call the 3comm site on an Intercom call from the IDS?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Dec 2001
Posts: 232
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As I remember there is a dbug setting to allow for trunk to trunk in the IDS.
I also wonder if you might be accessing via release link tie lines which might add some features/digits.
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Joined: Dec 2001
Posts: 232
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Joined: Dec 2001
Posts: 232 |
Just remembered the transfer sequence for single line ports has a # you may have to change the single line transfer sequence and change options to allow tranfer without adding a digit. www.avidcomm.net [This message has been edited by Avidcomm (edited March 24, 2005).] [This message has been edited by Avidcomm (edited March 24, 2005).]
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Joined: May 2004
Posts: 16
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Yes i can dial intercom calls to the 3com with no problem. When a call comes in on a local trunk and hits Auto Attn. and you dial an ext. in the 3com it will not transfer. also if you are on a local call you can not transfer to the 3com. All other remote sites with IDS can transfer with no problem.
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Joined: Apr 2002
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There is a setting in the PBX and the voicemail to delete the #.
I am having trouble remebering what it was called. I think single PBX option or something.
I do remeber if you change in the voicemail you have to change in all the phone systems.
Good Luck!!
If all else fails, use a BFH.
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Joined: May 2004
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These calls are not using singleline ports. The call comes in on a C.O. Port and is connected straight through a T-1 port.
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Joined: Apr 2002
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Is it hitting Auto Attendent or Voicemail auto attendent?
If all else fails, use a BFH.
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