Day/ NIght Button won't work|Sundance Business VOIP Telephone Help

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Day/ NIght Button won't work #467083 02/12/12 08:07 AM
Joined: Jun 2005 Posts: 9 San Antonio, TX USA hbinger1 OP Member
OP hbinger1 Member Joined: Jun 2005 Posts: 9 San Antonio, TX USA	I picked up a new customer today that lost bits and pieces of the programming after a power outage. I was able to get them back and running except for one item. They have an IVX72eIIFSIII. I have the Day/Night Button on X100 just like before. The screen shows that it is in Day Mode. But when you press the button, it says "You can not use this feature from this phone". That's a first for me. I removed the button and replaced it twice. Any ideas why this is happening. Don't want to intialize unless I have to. Last resort is to call ESI on Monday morning. Thanks in advance for any help you can give me.

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Re: Day/ NIght Button won't work #467084 02/12/12 08:42 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	That is a first for me too ... i have never heard of that... nor anything of that sort associated with the night / mode button. Did you verify it is actually programmed as a mode button?? ..... it could be mislabeled and you could be trying to implement some other feature?? It's a long shot but all i can think of. John Corrigan New Phone Systems and Service

Re: Day/ NIght Button won't work #467085 02/12/12 02:12 PM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	I would re-initalize and reprogram.

Re: Day/ NIght Button won't work #467086 02/12/12 07:08 PM
Joined: May 2005 Posts: 456 Vancouver, BC, Canada bdunne Member
bdunne Member Joined: May 2005 Posts: 456 Vancouver, BC, Canada	I'll bet the system thinks it is an analog phone. I've seen this happen once or twice. If so, ESI tech support can get engineering to fix it. Brian Dunne ETC Telecom www.etctele.com

Re: Day/ NIght Button won't work #467087 02/13/12 03:36 AM
Joined: Jul 2003 Posts: 766 CA SST Member
SST Member Joined: Jul 2003 Posts: 766 CA	try a fresh power cycle. sometimes after a power out when systems come back up the act a little whacked.

Re: Day/ NIght Button won't work #467088 03/16/12 06:32 AM
Joined: Dec 2004 Posts: 72 Melbourne, FL breeze Member
breeze Member Joined: Dec 2004 Posts: 72 Melbourne, FL	Make the button a DND or something other than the Day/night. Reset that sick puppy and then try to reprogram the day/night key back again. Sounds like some database corruption...

Re: Day/ NIght Button won't work #467089 03/23/12 01:24 AM
Joined: Mar 2010 Posts: 22 Virginia LaTuFu Member
LaTuFu Member Joined: Mar 2010 Posts: 22 Virginia	Quote Originally posted by SST: try a fresh power cycle. sometimes after a power out when systems come back up the act a little whacked. +1 If the system hasn't been power cycled yet, that would be the first thing I would suggest. Voltage incidents can cause funky responses from the system. Especially if there is no surge protection on either side of the system.

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