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Joined: Mar 2012
Posts: 3
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Joined: Mar 2012
Posts: 3 |
We have a ESI-200 system and recently changed our router. We are now using a Sonicwall.
Accessing the system programmer works fine. After changing over to the new router VIP took a dump. It is now giving me the message, Timeout connecting to NSP. Consult VIP trouble shooting guide for help. That guide is very lacking. I am sure that it has something to do with the services setting on the router but I have everything like it was on the old router. Port 59002 on TCP. What am I doing wrong or what am I missing. This is frustrating.
Mike
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
TCP 59002 is used for the system programmer.
These are the ports used for VIP
UDP 59090, 59091, 59092 and 590096
TCP 59094 and 59096
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Joined: Mar 2012
Posts: 3
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Joined: Mar 2012
Posts: 3 |
OK. Thank you for that. Here is what I have now our our router/firewall:
Services:
UDP- 59090, 59091, 59092, and 59096
TCP- 59094, 59096
Those services are allowed access under the LAN interface access rules. Still no dice......
I am able to ping the ESI systems address from within the LAN. I can access the System Programmer. Everything else works fine except for VIP. I still keep getting the "timeout contacting the NSP" message. HELP! haha :confused: :confused: :confused:
Mike
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Joined: Dec 2004
Posts: 72
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Joined: Dec 2004
Posts: 72 |
Check that VIP is active in station programming for that particular extension. Check that a greeting is recorded in the mailbox. Set the password and the level at the station. Verify in Function 8-1 that you have VIP licenses active. Are you using VIP SE or the Outlook version? You may want to download the latest verion from the user website (esi-users.com). I have port 004 TCP, 005 TCP/UDP, 006 TCP/UDP, 090 UDP, 091 UDP, 092 UDP. Found some old notes from back in the day!
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