Voice quality issue of 60IP phone

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Voice quality issue of 60IP phone #467169 04/05/12 07:41 AM
Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma twinlava Member
twinlava Member Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma	We have a ESI-600 VoIP with the 60 button IP phones. We have been in the testing phase right now with 10 users in the IT dept. testing the phones. One user has experienced several calls where he describes the call as 'tinny'. I asked him to describe the word "tinny' and he said that there was a slight echo and a pinging sound. Has anyone had a similar experience?

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Re: Voice quality issue of 60IP phone #467170 04/15/12 02:48 PM
Joined: Nov 2005 Posts: 50 Austin, TX GDRoach Member
GDRoach Member Joined: Nov 2005 Posts: 50 Austin, TX	I just put in a 100 all Ip Friday with all 60Ip phones, everything sounded great until we noticed echo (the far end sounds ok but I hear my own voice echoing back)on both the handset and speaker when making or receiving calls. Abused Tech Support for about 2 hours and still no solution. If any one has thoughts on this please let me know. Dial tone is all AT&T POTS Lines, with test set as well as analog phone lines are clear. www.reliant-communications.com

Re: Voice quality issue of 60IP phone #467171 04/17/12 05:34 AM
Joined: Apr 2012 Posts: 1 Alabama Terry Johnson Member
Terry Johnson Member Joined: Apr 2012 Posts: 1 Alabama	This is a known issue with the 60 button phones. We have had to load new system software and new firmware on all of the phones. It is always who you talk to in tech support.

Re: Voice quality issue of 60IP phone #467172 04/18/12 08:37 AM
Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma twinlava Member
twinlava Member Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma	What version of firmware is on your 60 IP phone? Our's are running V1.25.

Re: Voice quality issue of 60IP phone #467173 04/27/12 07:12 AM
Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma twinlava Member
twinlava Member Joined: Jul 2009 Posts: 59 Tulsa,Oklahoma	Have ESI tech support reduce the gain on the handset mic to a value of 8192. We did this for our phone system and could notice the improvement.

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