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Joined: Dec 2004
Posts: 91
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I put a T1 card (15510) in our third cabinet, which seems to be working for the most part. We can receive calls on it, and dial calls out from it, but if the call is abandoned, it stays in the system until an ACD agent gets it instead of being released. This results in the agent getting a fast busy or a "please hang up and try your call again." Of course, these abandoned calls keep the line busy until released by the agent, which reduces availability of the lines for other callers.
[L]ine 223 port 577 Name CHAN-01
Line Type = 000 DTMF Y SMDR Enable Y
ID Number = 095 GS N DT N RBT Y
Public N T1 type = LS TIE/DID N MOH Y
[A] ID Number 095
ID Class = 00 ACD Day Group = 73
Trunk Group = 00 Priority = 1
Hunt Group = 00 ACD Night Group = 73
Drop Pulse = 014 Priority = 1
Pause Time = 005s
Flash Time =008*50ms
Orbit Recall=012*10s
The phone company says they are using Loop Start on their end, hence the T1 type being set to LS. We have tried setting to GS (and they changed a card on their end to match), but the same thing occurs. Also, we had the phone company set "Cut-off on disconnect", to no avail. I have changed the drop pulse timer, at one time lowering it to 200ms, but all that happens when the call is abandoned is that the line on the F screen momentarily goes on hook and then back off hook, and the ACD timer resets for that call. (I made a test queue for one of the affected channels to go to so I could see what was happening.) Of note is that we are not using the Kentrox T-Serv CSU, but an Adtran TSU-120. This is to provide translation from the CO's B8ZS/ESF to the D4/AMI expected by the 15510. [This message has been edited by Orac (edited July 05, 2005).]
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Jul 2004
Posts: 291
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Check your M screen. Toll options should be
full partial
y n
y n
n n
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Joined: Dec 2004
Posts: 91
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System already set for
Y N
Y N
N N
and have tried
Y N
Y Y
N N
thinking that modifying the "non-talk mode" option would make a difference, as the call is in non-talk mode at the time of the disconnect.
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Oct 2004
Posts: 37
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If your not having fun, go find something else to do.
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Joined: Dec 2004
Posts: 91
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I don't have the manual in front of me here-- but I recall seeing line type 12 being used with DA_2 T1 types... Not sure what the specifics about it was, such as "supervision on ring" or something (again, don't have the manual in front of me.) Despite that, I had tried line type 12 anyway! ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/forum/smile.gif) Thanks for the suggestion, though...
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Dec 2004
Posts: 91
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<font face="Verdana, Arial" size="2">Line Type 12 is used when the line is connected to a PBX extension (or Centrex). This line type prevents the transmitter
of the telephone from being muted when the line is flashed. This Line Type ensures the dial pad is active for incoming
calls.</font> <font face="Verdana, Arial" size="2">(For DA_1 and DA_2 T1 types):
When using this T1 type, program the Line Type for this channel to 12.</font> <font face="Verdana, Arial" size="2">
NOTE
T1 Types TIE, DID, DA_1, and DA_2 use E&M signaling protocol.</font> Earth & Magnet is not being used on these lines, so when the DA_x type is selected, the system doesn't answer.
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
<font face="Verdana, Arial" size="2">Originally posted by Orac: I put a T1 card (15510) in our third cabinet, which seems to be working for the most part.
[L]ine 223 port 577 Name CHAN-01
Line Type = 000 DTMF Y SMDR Enable Y
ID Number = 095 GS N DT N RBT Y
Public N T1 type = LS TIE/DID N MOH Y
[A] ID Number 095
ID Class = 00 ACD Day Group = 73
Trunk Group = 00 Priority = 1
Hunt Group = 00 ACD Night Group = 73
Drop Pulse = 014 Priority = 1
Pause Time = 005s
Flash Time =008*50ms
Orbit Recall=012*10s
The phone company says they are using Loop Start on their end, hence the T1 type being set to LS. We have tried setting to GS (and they changed a card on their end to match), but the same thing occurs. Also, we had the phone company set "Cut-off on disconnect", to no avail.
I have changed the drop pulse timer, at one time lowering it to 200ms, but all that happens when the call is abandoned is that the line on the F screen momentarily goes on hook and then back off hook, and the ACD timer resets for that call. (I made a test queue for one of the affected channels to go to so I could see what was happening.)
Of note is that we are not using the Kentrox T-Serv CSU, but an Adtran TSU-120. This is to provide translation from the CO's B8ZS/ESF to the D4/AMI expected by the 15510.
[This message has been edited by Orac (edited July 05, 2005).]</font> Let me ask you a dumb question, Do you have any other T-1 cards in the system? If You only have 1 card in the system, it MUST be installed in the First cab. After that, it doesn't matter which cabinet or slot it goes into.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Posts: 1,101
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It is recommended by Executone that all T-1 circuits be installed in first cabinet. There is a clocking problem when installed in second and third cabinets.
Try moving to first cabinet and see if problem continues.
Also remeber that T-1 card uses up two slots.
Good Luck!!
If all else fails, use a BFH.
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There are T1 cards in the first cabinet, none in the 2nd cabinet...
I suppose I could try moving things around and putting that T1 card in the first cabinet... What's odd is I can place calls with them just fine, it's just that it doesn't get the idea that the caller abandoned the call if that happens...
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
Another thought, You don't have the "timing cable" hooked up in the third cab, do you?
It is ONLY required on the FIRST T-1 card(an old myth was that you needed to daisy chain them all together) in and out etc. to the EVCM card
I can see the light at the end of the tunnel..
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