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Joined: Mar 2008
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MK3
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Hi.

I was wondering if you guys use the VOIP asterisks system kind of as a hobby or if you have these setup in big offices with mission critical application?

A couple people have told me about it but said they did not really trust it for a large company. This was maybe a year ago.

I was wondering how you guys were using it?

Thanks.

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Joined: Jun 2007
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Well, the simple answer is "it all depends".

Like any phone system, it all depends on the initial provisioning and install, their experience and/or incompetency, and how well they will support it/you. If they don't do all 3 correctly, you will have issues. So as with anything, do your own due diligence, get references, check them out thoroughly, and make sure they are on the level for what their salesman says they are.

Now since you didn't specify whose asterisk I can only assume you are referring to vanilla asterisk that you can download form www.asterisk.org. As far as mission critical applications go I design call centers from 15 to 800 seats dialing upwards of 12:1 with some operating 24/7. I am not sure if a business exists that is any more reliant upon it's phone system then that.

The term "large company" could really mean anything. Since I could go into a 3-page long speculative essay on what Asterisk is and isn't, I think the better response is to ask "what are you trying to use it for?"

The biggest misconception I run into is that people believe that by just downloading and installing Asterisk will yield a phone system. In reality, just installing asterisk will yield nothing. You must tell Asterisk to do everything, including answer the phones. There is also a whole methodology to the things that go around it (servers, network, Linux distro's, Phones, etc) that are usually only picked up through experience.

Now I'm not trying to scare you away from using it, but instead trying to convey the point that it's not the end all solution for everyone. If anything I am actually trying to talk you into learning it. Once you get through the learning curve it can quite literally be anything you want it to be. However, this learning curve is what kills most people.

So after all that, is it as clear as mud or what? smile

Joined: Dec 2004
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Not to hijack your thread, but I used the Asterisk PBX as my Grad Project in College and totally agree that you really have to get over the learning curve. First I had to learn LINUX in school, apply my knowlegde in telephony, and then learn how to make Asterisk work reliably. I even threw in a Remote Asterisk box to simulate a off-site scenario with SIP. After a million downloads, I think it's really catching on.

Joined: Nov 2007
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We've been running Asterisk for about 6 months "full tilt" now. We've had some learning experiences (foneBRIDGE bad, Sangoma good) with T1 interfaces, but besides that, all has been smooth. We've been adding functionality and features on a regular basis to both our existing Comdial switch and SIP phones.

Since we got rid of the foneBRIDGE, we haven't had any stability/call quality (data/fax mainly) issues. It's been pretty rock solid. Kumba did get me to upgrade from 1.4.5 to 1.4.18 - something about a matchstick in a hurricane... :-D

BTW, We're running about 10 VoIP phones and 200 phones on the Comdial switch (everything going outbound is integrated with the Asterisk box).

Oh, and I'm an evil IT guy too... :-D

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You can light a matchstick in a hurricane easy enough, it's just hard to keep 'em lit is all smile

Joined: Apr 2005
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I mentioned this in another thread - I believe a huge company called Messagelabs is running Asterisk. The voice prompts are definitely the same person, and since they're a worldwide unix shop it was prob a no brainer for them.


Mitel 3300Mxe running MCD 4.0, 5340 Phones

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